A cleaner way to submit maintenance requests and follow what happens next.
Nestory gives residents and tenants a straightforward path to report issues, share useful context, and keep up with open requests without chasing updates.
Request clarity
Share the issue clearly the first time
Residents can submit the problem with the details the property team needs to act.
Status updates
See what is still open
Follow the request without chasing texts, voicemails, or repeated office calls.
Repair follow-up
Know what happens next
Residents get a clearer path from submitted request to scheduled work to resolution.
Resident request
Request fields
Resident explains the issue once with enough detail to act
The office can route the request faster because urgency, location, and access context are already attached.
Status moves from review to scheduled work
Residents can follow the request without calling the office for every update.
Repair resolution stays tied to the original request
The end of the job is clearer because the same request trail stays intact through completion.
Resident request flow
Report the issue once, then follow it without chasing updates.
1. Submit the issue
Share the problem, urgency, and any useful context in one request.
2. Follow status updates
See whether the request is being reviewed, scheduled, or completed.
3. Confirm the repair is resolved
Track the request through completion without repeated follow-up calls.
Request updates
Pipe leak under kitchen sink
Submitted with urgency, photos, and entry instructions from the resident.
Technician visit scheduled for tomorrow afternoon
The status update is visible inside the request instead of being relayed through separate messages.
Resolution confirmed after work completes
Residents can see that the issue was closed and the office retains the same request history.
Open requests
2 active
Scheduled
1 on calendar
Resolved
4 this month
See the request trail
The resident, the office, and the technician should be able to follow the same request story.
Residents do not need a complex operations tool. They need a clear way to submit an issue, understand its status, and see when the repair is actually done.
Resident request
Request fields
Resident explains the issue once with enough detail to act
The office can route the request faster because urgency, location, and access context are already attached.
Status moves from review to scheduled work
Residents can follow the request without calling the office for every update.
Repair resolution stays tied to the original request
The end of the job is clearer because the same request trail stays intact through completion.
What residents get
A resident experience built around clarity, not office jargon.
Residents should know how to report an issue, where it stands, and what happens next. Nestory keeps that path legible.
Resident-side clarity
The request should make sense before and after the repair.
Request submission
Give the property team enough context to respond quickly.
Residents can describe the issue, share urgency, and attach supporting details in one place.
Update visibility
Follow the request without losing the thread.
The resident view keeps the request status understandable without forcing people into office-only tools.
Better follow-through
Make repairs easier to coordinate and easier to close out.
A clearer request and update trail reduces confusion for both the resident and the property team.
What changes for the building team
Already invited?
If your building already uses Nestory, sign in and open your request history.
If you are new to Nestory, request access and we will help route you to the right team or setup path.